Humble ramble....
Sometimes the main focus is more on what you do in public. If people make fun of your negative behavior, then chances are you get what you deserve. Despite how cold this sounds, I'm not a fan of talking bad about character I main if I were a SA mod.
There were times I thought negative of Yoshi, but I refused since it be a crutch excuse to use on other people. Basically, it's like telling the other peeps "hug me more tenderly". Imho, that's a bit much haha. Regardless I always thought about what can I do to help people but remembered I'm not always the carebear you want me to be.
As for customer service? Yeah, look at the CAS section. What was supposed to be rowdy is suppressed because I made sure to monitor them even though I didn't need to. Sure some peeps PM me, but I tend to give advice while learning from them. There are certain members in CAS forums I dislike, but I keep that to myself since it would do no good to bring unnecessary drama.
Imho, certain people in my beloved community just need to be more inquisitive, optimistic, confident, and practical. Personally I think we're doing fine, however some of us are bit too sensitive. We may not be perfect, but I prefer to do what I can to make this the SC website to be at. I'm no fan of being negative, but I'm practical to be optimistic to be inquisitive while being confident in some competition.